Terms &
Conditions

Overview & Acceptance

Welcome to King de Clean. These Terms & Conditions describe the use of our website and the process of asking about or scheduling our cleaning services in Coeur d'Alene, Post Falls, Hayden, Athol, and surrounding areas.

By using our website, you agree to use it lawfully and provide accurate information when contacting us. If you arrange cleaning services with our team, the specific scope, price, and schedule will be confirmed separately.

These website terms do not replace any written service agreement or rights provided to you by applicable law.

Our Cleaning Services

King de Clean advertises carpet cleaning, upholstery cleaning, pet stain and odor treatment, and tile and grout cleaning. Availability depends on your location, the material or surface, the condition of the area, and the work requested.

We describe our cleaning approach as soap-free, designed not to leave soap residue behind. Please tell us about delicate materials, manufacturer care requirements, prior treatments, or other concerns so we can discuss the appropriate approach for your property.

Not every stain, odor, surface, or item can be treated successfully. We may decline or recommend a different approach when a requested treatment is unsuitable or potentially damaging.

Appointment Requests & Confirmation

The website provides an appointment request form, not an instant booking system. You can share contact information, a service address, the services needed, and up to three preferred dates and times.

• Sending a form does not reserve or confirm an appointment.
• Our team will review the request and contact you to discuss availability and any details needed.
• Your appointment is confirmed only after our team expressly confirms the date, time, and service.
• There is no payment required merely to submit the appointment request form.

Estimates, Pricing & Payments

Prices, service scope, and any applicable fees will be discussed or confirmed before work begins. A website inquiry or general description is not a guaranteed final quote.

The final price may depend on the size of the area, surface type, soil or stain condition, required treatment, accessibility, and work actually agreed to. If we identify work outside an agreed scope, we will discuss any related charges before proceeding.

Accepted payment methods, payment timing, and any deposit or authorization requirements will be communicated when the appointment is arranged. Any such amounts or arrangements must be explained to you before you agree to the service.

Property Access & Preparation

For a scheduled cleaning, please provide safe access to the areas to be cleaned, make the appointment location available at the agreed time, and tell us about any relevant parking, entry, or access instructions.

• Move small or fragile items away from work areas where practical.
• Secure pets and let us know about any areas that require special care.
• Tell our team about known damage, delicate fabrics, loose flooring, existing stains, or previous cleaning treatments.
• Follow any reasonable post-cleaning guidance about drying time, ventilation, and when surfaces can be used.

If an area presents a safety concern or cannot be accessed, the service may need to be changed or rescheduled.

Rescheduling, Cancellations & Delays

If you need to change or cancel a confirmed appointment, please contact us as soon as possible so our team can review the schedule.

Arrival and completion times can be affected by weather, access conditions, unexpected cleaning needs, or other circumstances beyond reasonable control. We will try to communicate significant scheduling changes promptly.

These website terms do not impose an automatic cancellation fee. If a specific appointment has a cancellation arrangement, our team will disclose it before you agree to that service, subject to applicable law.

Cleaning Results & Aftercare

Cleaning results vary by material, age, previous treatments, stains, wear, odors, and other conditions. No photograph, illustration, or website description should be understood as a promise that every mark or odor will be completely removed.

Some areas may require additional drying time or follow-up treatment. Please follow any care guidance shared by the team and contact us promptly if you have a concern about completed work.

Images on our website may be illustrative; they may not depict actual King de Clean employees, customers, or specific completed jobs.

Contact, Phone, Email & Text Messages

When you submit a request or contact us, we may use the contact details you supply to respond, clarify your request, confirm scheduling, or communicate about services you requested.

Providing a phone number for a cleaning appointment does not, by itself, mean you have agreed to receive unrelated promotional text messages. Where additional consent is legally required, we will request it.

If you no longer wish to receive optional messages, please contact us. Essential service communications may still be necessary to respond to a request, subject to your communication preferences and applicable law.

Website Information & Acceptable Use

We work to keep descriptions, availability information, and contact details accurate, but website information may change and should not be treated as a final service commitment until confirmed directly by our team.

Please do not misuse the website, submit false appointment requests, interfere with its operation, or attempt unauthorized access to its systems.

Unless otherwise indicated, the King de Clean name, logos, website text, and design materials belong to King de Clean or their respective owners. Do not copy or reuse protected material without the appropriate permission.

Privacy, Links & External Services

Our Privacy Policy explains how we handle information shared through the website and appointment request form. Please read it alongside these Terms.

Our website may include external links, such as email, maps, or third-party communication services. Those services operate under their own terms and privacy practices, which we do not control.

Responsibility & Legal Rights

To the extent permitted by applicable law, we are not responsible for disruptions caused solely by temporary website outages or third-party network services. Service-related responsibilities depend on the circumstances, applicable law, and any written terms agreed with the customer.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited. If you have a question or concern about services or billing, please contact us first so we can review the situation.

Changes to These Terms

We may update these Terms as our website, services, or business practices change. When we do, we will update the date shown at the top of this page. Any changes to an already confirmed service should be discussed with the customer rather than assumed from a website update.

Contact King de Clean

For service questions, appointment changes, concerns about these Terms, or an existing request, please contact our team.